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Shop Profile: Louden Motorcar Services, Inc. - A 30-year Success Story
We present an update on shop owner Steve Louden, who was first featured in ImportCar 30 years ago. While many things have changed since Steve opened Louden Motorcar Services, Inc. in Dallas back in 1977, one thing hasn't: integrity. It's what has helped him build a customer base that trusts him implicitly to ensure that their Mercedes, BMWs and Porsches are repaired quickly and accurately. More
Mitch Schneider: How To Handle Customer Anxiety Over Intermittent Problems
Intermittent automotive service problems are one of the few things capable of terrifying and paralyzing folks on both sides of the service counter. More
Perspectives: The Most Important National Car Care Month EVER
Car Care month is the car owners' opportunity to have their vehicle inspected for free. It is your opportunity to help them out and give them the information they need so they can prioritize their household expenditures and, hopefully, find some money for vehicle maintenance and repair work. More
Management: How Fit is Your Sales and Customer Service Effort?
Have you ever considered the fitness level of your sales and customer service effort? No, I'm not talking about some sort of employee exercise program. Rather, I'm asking if the employees that provide sales and service to your customers are functioning at peak performance. More
Directions: Top Techs Score Big for the Automotive Aftermarket
Let’s hear it for the automotive service and repair industry's group of All Stars. More
Perspectives: The Way You Want It or The Way They Want It
You need to ask your customers how and when they want information. And, once you receive their answers, you must be ready to respond. More
Mitch Schneider: Emotional Battery
For most of us, it has been a tough year. And, even if you are one of the "lucky" shop owners who have seen a rise in their year-end numbers - "lucky" as in where "opportunity" meets "preparation," and all the skill, hard work, insight, discipline and determination that goes along with that kind of luck - it hasn't been an easy year for the majority of your clients regardless of where you are. More
Directions: Fueling Your Appetite for Knowledge
In the manual Changes in Gasoline IV, every attempt is made to focus on the auto technician’s areas of interest and to cover current topics. A new chapter on Flex-Fuel Vehicles (FFVs) and E85 has been added, as E85 appears to be emerging as the renewable fuel of choice. More
Management: Competitors Team Up to Stay Competitive
The Middleton Journal reports that the two competitors - the owners of the local Meineke Car Care Center and of Integrity Automotive & Tire - are now sharing service bay space. More
Management: Extreme Caring Keeps Employees Around...Forever!
Ron and Bev Stamm are fourth generation owners of Fort Mitchell Garage in Park Hills, KY, who say they treat their employees like family. As Ron puts it, "The overarching attitude in the shop is that we're stewards of the employees and their families. Lots of goodwill comes from that. We pay our employees as high a wage as the market will allow and give them good benefits, time off and a clean environment... More
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